A good support worker relationship is built on clear communication, mutual respect, and well-defined expectations. Here’s how to build that relationship from the start.
Define Your Expectations Clearly
Before a support worker starts, write down exactly what you need them to do, how you like things done, and any preferences you have. A clear service agreement prevents misunderstandings.
Give Feedback Early
If something isn’t working, say so early rather than letting frustration build. Most support workers genuinely want to do a good job — give them the opportunity to adjust.
Keep a Simple Shift Record
Keep a notebook or use a simple app to note what was done each shift. This helps you track your supports, provides evidence if there’s ever a dispute, and helps new workers understand your routine.
Know Your Rights
You have the right to choose, change, and dismiss your support workers. If a worker isn’t a good fit, speak to your provider. If the provider isn’t responsive, you can change providers.
Build Backup Plans
Every participant should have a backup plan for when their regular support worker is sick or unavailable. Ask your provider about their relief worker arrangements before you need them.