The NDIS Quality and Safeguards Commission continues to strengthen requirements for registered providers. Here’s what participants should know about their rights under the framework.
Your Rights as an NDIS Participant
Every NDIS participant has the right to receive safe, quality supports. The NDIS Commission is the national regulator that oversees registered providers and handles complaints.
How to Make a Complaint
If you’re unhappy with a provider, you can complain directly to the provider first. If that doesn’t resolve the issue, you can lodge a complaint with the NDIS Quality and Safeguards Commission at ndiscommission.gov.au or by calling 1800 035 544.
Worker Screening
All NDIS workers in risk-assessed roles must hold a current NDIS Worker Screening Check. You can ask your provider to confirm their workers hold valid clearances.