Privacy Policy

Last updated: January 2025

NDIS Guide (ndisguide.au) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and your rights regarding that information.

Who We Are

NDIS Guide is operated as an Australian small business. Our website is located at ndisguide.au. For privacy-related enquiries, please contact us via our contact page.

What Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

• Email address and name — when you subscribe to our newsletter or submit an enquiry via our contact form
• Message content — when you send us a message through our contact form

We do not collect sensitive information such as health information, disability status, or financial information through this website.

Information Collected Automatically

When you visit NDIS Guide, certain information is collected automatically by our website and third-party services, including:

• Usage data — pages visited, time spent on pages, links clicked, and referring website (collected via Google Analytics)
• Device information — browser type, operating system, and screen resolution
• IP address — collected by our hosting provider and analytics services for security and performance purposes
• Cookies — see our Cookies section below

How We Use Your Information

We use the information we collect for the following purposes:

• To send you our email newsletter if you have subscribed (you can unsubscribe at any time using the link in any email)
• To respond to enquiries you send us through our contact form
• To understand how visitors use our website so we can improve our content
• To monitor for security threats and technical issues
• To comply with our legal obligations

We do not sell, rent, or trade your personal information to third parties. We do not use your personal information for automated decision-making or profiling.

Third-Party Services

We use the following third-party services that may collect or process personal data:

• Google Analytics — website traffic analysis. Google may collect anonymised usage data. See Google’s Privacy Policy.
• Google Search Console — search performance monitoring.
• Brevo (formerly Sendinblue) — email newsletter platform. If you subscribe to our newsletter, your name and email address are stored in Brevo. See Brevo’s Privacy Policy.
• Hostinger — website hosting. Your IP address may be logged by our hosting provider for security purposes.

We also include affiliate links to third-party retailers and suppliers. When you click these links and visit third-party websites, those websites have their own privacy policies that apply to your visit. We are not responsible for the privacy practices of third-party websites.

Cookies

Our website uses cookies — small text files stored on your device — for the following purposes:

• Analytics cookies — placed by Google Analytics to help us understand how visitors use our site. These are anonymised and do not identify you personally.
• Functional cookies — placed by WordPress to remember your preferences and ensure the site functions correctly.

You can control and delete cookies through your browser settings. Disabling cookies may affect the functionality of some features of our website. Most browsers allow you to refuse cookies or be notified when cookies are being sent.

Email Newsletter

If you subscribe to our newsletter, we will send you regular NDIS-related updates, new articles, and relevant information. We will only send you emails you have explicitly opted into. Every email we send includes a clear unsubscribe link. You can unsubscribe at any time and your details will be removed from our mailing list promptly.

We do not share your email address with third parties for marketing purposes.

Data Storage and Security

Your personal information is stored on servers located in Australia and/or the European Economic Area (via our third-party service providers). We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.

However, no internet transmission is completely secure. While we take all reasonable precautions, we cannot guarantee the absolute security of information transmitted to or from our website.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us via our contact page. We will respond to access and correction requests within 30 days.

Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us directly via our contact page. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.